Ford ESP – The Only Ford Extended Warranty Backed by the Strength and Stability of Ford Motor Company
Below you'll find answers to the most frequently asked questions
concerning Ford ESP. If you don't find the answer to
your question here,
click here to send your
questions to our customer support department.
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What's the most important thing I should know about an extended service contract?
It is important to know the company that is promising to pay you if your car breaks down.
A contract is only as good as the company that backs it. Some dealers offer service
contract products other than the Ford ESP plans. For example, you can purchase Ford
ESP plans (the only extended service contract backed by Ford Motor Company) or an
extended service contract backed by an independent insurance company, which could be
mistaken for Ford-backed protection. Be careful when considering independent plans.
Here are some facts about independent companies:
The 10 leading independent providers 10 years ago are all out of
business today. That means a large number of customers who had valid claims
were not paid or received only partial reimbursements.
Independent providers profit only if their costs are less than what
you paid for protection. Ford ESP's focus is on customer satisfaction, not
extended service contract profits. Ford wants your next car to be another Ford!
On the surface, many independent coverages appear to look like ours.
The problem is they often require the use of inferior replacement parts, exclude
important coverages like wear and tear, or make it extremely difficult to collect
benefits.
Do I really need an extended service contract?
An extended service contract is an important option. With the high technology
built into today's cars, repair costs have risen dramatically and will continue
to do so. With just one major after-warranty repair, the contract could easily
pay for itself. Ford is proud of its reputation for reliability and superior
engineering; however, anything mechanical could eventually require repairs.
My car is still under warranty, is there any benefit to taking advantage of
an extended service contract opportunity now?
As with any other product, service contracts are subject to inflationary price
increases. By purchasing it now, you can lock-in at today's cost. Plus, you may be entitled to
benefits in addition to the basic factory warranty, such as car rental, lodging
and meal reimbursement for warranty repairs required when you're traveling. Your
plan can even include emergency roadside service for a jump-start, gasoline delivery,
tire change, locksmith service and lost key retrieval.
Why is a Ford-backed extended service contract the best choice?
Ford views a service contract as an investment in customer satisfaction, rather
than as a profit maker. We know that a satisfied customer will likely be a repeat
car buyer. Independent providers/insurance companies have no investment in your
next car purchase. This philosophy really makes a difference in the quality of
their service contract product, and even more importantly when it comes to honoring
your claims.
Is this the same Ford extended warranty that my local dealer offered me at a higher price?
Yes, Ford ESP is the only Ford extended warranty backed by the Ford
Motor Company. It is the same plan nationally. It doesn't matter
where you purchase it, it's just a matter of price. Keep in mind
that a real Ford extended warranty is a contract between you and
Ford. It is not a contract between you and any dealer. Once you
have a Ford extended warranty, you can walk into any Ford, Lincoln or Mercury dealership in the U.S. or Canada,
with no paperwork in hand and that dealership can access your coverage
through the Ford dealer communication system.
A few features and benefits of Ford ESP
From Ford Motor Company
Rental Car Reimbursement
Roadside Assistance through Ford Motor Club
Transferable ($75.00 fee applies)
May add resale value to your vehicle
Cancelable ($75.00 fee applies)
Various Deductible Options
Coverage that's right for your needs
To view complete coverage details choose a make and model above.
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